Robb Ways to Handle Teleiman LLC Complaints

Generally, customer complaints are seen as a negative response from unhappy customers. But it is about something that the customer failed to find in the products and services he has been using for a particular time period. It is about customers’ trust breach. Customers get connected to any brand after they are assured of quality, output, performance, and satisfaction. They file complaints when they failed to get what they were supposed to get after the purchase. That is why a dissatisfied or unhappy customer is likely to go hard on the brand that failed to impress him despite commitments. In the call center industry, Teleiman LLC has a unique way of handling complaints.

Teleiman LLC chief Robb Auber understands that every time a customer calls, he will be hard in communication and criticize the brand, product, people or services for not getting what he was expecting. Robb has a clear idea that complaints are made when something is wrong with your service or product. If there is a problem, there is a solution too. Robb listens his customers patiently when unhappy customers are not ready to hear any explanations and logics. Robb Auber knows the art of making unhappy customers happy.

For Robb, all Teleiman LLC complaints are equally important for handling customer grievances and complaints as they make way for customer satisfaction and customer retention. He uses a customer-centric approach to form a customer handling strategy and take complaints in the first place. He also addresses problem-related concerns to reach at the root cause of the problem, save valuable time, and reduce the number of angry customers. He learns from the mistake, renders an apology, and gives customers exactly the same they wish.

“We’ve been working with Teleiman for several years now. They are simply the best call center organization we’ve ever worked with. They know how to find, train, align, motivate, and inspire a team. A results-oriented company, they believe in ‘walking the talk’ and ‘delivering on what they say.’” —Andrew Surwillo, Managing Member, Atlantic Coast Media Group.

Teleiman Call Center Grants Outsourcing Companies Focus On Their Core Business

Jobs are outsourced not only to avail the best quality work at a reduced cost in the least amount of time but also for utilizing existing resources efficiently. Outsourcing companies outsource a limited quantity of jobs to the third party to avoid non-core business expenses and other costs that consist of high taxes, energy costs, excessive government regulations, and incurring costs for the production and labor. No business organization can utilize its limited resources in an efficient manner until it focuses more on its core business and offers other business activities to a reliable 3^rd party. Today, high tech call centers are considered as the best options for granting outsourcing companies better chances to focus on their main business. Teleiman call center is a reliable and professional name in the call center industry.

The call center takes responsibility of all outsourcing jobs and complete them in time so that outsourcing companies can take a sigh of relief and devote their maximum time on their core business. Outsourcing of jobs to Teleiman gives you more time to focus on serving your customers, generating income, and growing your business. Putting more efforts, time and planning in core business ensure that companies’ resources will perform more effectively. It also generates best long term opportunities for creating value. All sorts of telemarketing strategies used at Robb Auber’s Teleiman call center increase your telemarketing ROI and let you focus more time and money on your central business.

Remember: Outsourcing with Teleiman successfully converts fixed costs into variable costs. It also releases capital for investment into revenue-producing activities.

Why Teleiman LLC call center is the first choice for having telemarketing services?

Teleiman LLC needs no introduction. It is widely known as the best call center that help its clients decrease time, process and cost. The call center has a wide and exhaustive list of clients who believe in its services and solutions and, in return, get increased efficiency, reduced labor cost, more focus on the core business and controlled cost capital. Teleiman is famous for the following:

• Delivering maximum telemarketing ROI through strategic leadership

• Continuous quality and process control

• Reliable, world-class technology

• Elite contact center staff

Modern business is all about beating the target and inflating bank accounts with liquidity. But, the real business is wealth maximization, and it is possible only with the happy and satisfied customers who return to the existing sellers or service providers when it comes to buying more.

Moreover, Teleiman call centers/telemarketing team, working under the supervision of its dexterous and professional CEO Robb Auber, carries more than 60 years of combined, global contact center industry experience. That is why it always renders the best services and solutions with a perfect mix of time and quality. In fact, Teleiman’s trainers and leaders are sought out by other call center companies for consulting and training at all levels.

The call center believes that investing in in-house staff and equipment can be inefficient. So, it provides economy of scale for increased profits, as well as new, best-in-breed practices to increase results. The call center knows how to increase profits and reduce labor costs. To do so, it hires, trains and support a qualified staff in order to manage time and work in an efficient manner. In addition, outsourcing to the call center lets businesses refocus on their existing resources for having maximum ROI.

Robb Auber: Controlling call center operational functionality to get the best out of existing resources

Simply, call center is a location where crucial customer interactions take place through telephone calls. Being a place of customer interaction, call centers are responsible for answering telephone calls and resolving all sorts of queries, asked by customers. From handling customer contacts to creating daily work schedules, call centers of all sizes and types do a lot of activities to make their customers happy and satisfied, and help clients solve their business targets amicably. Mentioned-below are six major operational functions of almost all big or small-sized call centers in the US as well as other parts of the world. These include:

Workforce management: It involves creating work schedules, forecasting calls, managing daily service levels and calculating the optimal number of the front line staff.

Quality management: To handle quality customer communications, this function is related to call monitoring, customer surveying, training and performance assessment.

Technology management: An effective management of all technologies in call centers includes implementation, acquisition and ongoing maintenance and management.
Reporting and communications: It relates to managing the flow of information at central locations as well as business units so they multiple reports can be easily generated on the daily basis.
Financial management: It is associated with the creation and management of an operating budget, capital budget and financial procedures to evaluate ROI.

Risk management: It is directly associated to the disaster recovery and contingency plans to assess risk and induce the potential solutions.

Robb Auber, CEO at reputed call center Teleiman, successfully controls these six call center operational functions to get the best out of existing resources and offers customers successful and economic solutions matching their specific business needs. He is a goal-focused and results-oriented call center specialist for all types of call center operations. Auber has 15+ years of comprehensive experience in structuring:

• High-performing call center management.
• Staff management.
• BPO models.
• Streamlining processes.
• Implementing supporting technology.

Auber has an envious expertise in all mentioned-above call center functions. That is why all his plans and efforts help businesses reduce expenditures, boost overall call center productivity and increase profits in the least amount of time.