Robb Ways to Handle Teleiman LLC Complaints

Generally, customer complaints are seen as a negative response from unhappy customers. But it is about something that the customer failed to find in the products and services he has been using for a particular time period. It is about customers’ trust breach. Customers get connected to any brand after they are assured of quality, output, performance, and satisfaction. They file complaints when they failed to get what they were supposed to get after the purchase. That is why a dissatisfied or unhappy customer is likely to go hard on the brand that failed to impress him despite commitments. In the call center industry, Teleiman LLC has a unique way of handling complaints.

Teleiman LLC chief Robb Auber understands that every time a customer calls, he will be hard in communication and criticize the brand, product, people or services for not getting what he was expecting. Robb has a clear idea that complaints are made when something is wrong with your service or product. If there is a problem, there is a solution too. Robb listens his customers patiently when unhappy customers are not ready to hear any explanations and logics. Robb Auber knows the art of making unhappy customers happy.

For Robb, all Teleiman LLC complaints are equally important for handling customer grievances and complaints as they make way for customer satisfaction and customer retention. He uses a customer-centric approach to form a customer handling strategy and take complaints in the first place. He also addresses problem-related concerns to reach at the root cause of the problem, save valuable time, and reduce the number of angry customers. He learns from the mistake, renders an apology, and gives customers exactly the same they wish.

“We’ve been working with Teleiman for several years now. They are simply the best call center organization we’ve ever worked with. They know how to find, train, align, motivate, and inspire a team. A results-oriented company, they believe in ‘walking the talk’ and ‘delivering on what they say.’” —Andrew Surwillo, Managing Member, Atlantic Coast Media Group.

Robb Auber: A Staunch Telemarketing Strategist

There is hardly anyone who doesn’t know about the call center expert Robb Auber. His works, awards and achievements tell his successive story and makes him a gem in the call center industry. His practical call center experience shows that he has worked on many positions and has proved his stature with his corporate experience, ability, acumen and tendency to solve all problems in a perfect manner. His spontaneous and flawless leadership makes him an outstanding and best call center figure.

He gives weightage to the analysis, forecasting and management of multi-million dollar budgets. He prefers to identify key performance indicators and formulate direct strategies in order to execute and accomplish all call center projects with a professional touch. He holds a verifiable track record that openly depicts his mastery and excellence in KPI s & call centers/operations. He is also accredited with various awards and recognitions that include professional training for HRD, HRM / HRIS, GEO, Payroll, AS400, Mastermind, Tantacom, FMLA, NJFMLA, ISO Compliance, ACD, LMS, CMS, Advertech, Roes, Pick, TCPA, Cisco, AQM, and SIP.

He is a call center artist who is well-versed with the art of churning the best out of existing resources guided by a well-trained and highly motivated support teams. He infuses confidence in his teams in order to charge them for delivering high customer satisfaction and loyalty. Robb Auber’s professional skills:

• Call Centers
• Customer relationship management
• Customer experience
• Business process outsourcing
• Strategic planning
• Customer retention
• Business management for start-ups
• Operations management
• Team management
• Performance management

Moreover, there are some certificates that show Auber’s technical ability. These include EIS/ SER call processors, Amcat Predictive Dialers, FoxPro and advanced MS Office Suite. Robb Auber’s call center services and solutions are rated higher by the people who take Teleiman’s services as well as the people who are directly and indirectly associated with Auber’s services.

According to Roger Akers, SVP Global Contact Center Operations at NAVEX Global, “Robb was instrumental in the success of turning around our offshore operations in Manila. He dropped everything and relocated half way around the world to take on the huge challenge of taking our strategic objectives and finding ways to achieve them in a new and very different culture. He taught me that you can’t impose western thinking in another culture but rather you…”

Robb Auber confidently handles all individual complaints as well as Teleiman.com complaints and helps all get a feasible solution in the least amount of time.

Robb Auber: Keeping Your Slate Clean

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett

The mentioned-above quote from Buffett indicates that a hard earned reputation can be lost within five minutes if you take things, like customer complaints easily and for granted. It may take you many years to build a castle, but you can find it demolished within minutes. The same thing applies in the business world where an angry customer can hit you below the belt and bring you in bad books of others in the least amount of time. If left unattended, a complaint can take customer(s) away from you. It is easier to retain existing customers than finding new ones and bringing them to your shop. That is why it is important for businesses of all sizes and types to take a serious look at customer complaints and keep their slate clean in order to create immaculate goodwill in the market.

When it comes to having the best and proven complaint resolution from a call center, Teleiman LLC makes its presence felt in the global call center industry. Robb knows the art of handling Teleiman LLC complaints and responding to them in an amicable manner so that a long term relationship can be formed in a perfect manner.

Robb firmly admits that a real customer service experience can instantly alter the entire perception of the customers who are unhappy and look for better and improved solutions. Robb gives preference to taking right initiatives that put a positive effect on customers’ mind. Consequently, customers start praising Teleiman for its genuine efforts that build positive relationships. You can check the reality with the following quote.

“I had the pleasure of working side-by-side Robb in a similar capacity for three years. Robb was a very hands-on executive who was able to produce great results because of his ability to develop strong teams around him. He was stood tall in the wake of adversity and continued to move the ship forward. I would welcome the opportunity to work with Robb once again.” — John Callaghan, VP, Customer Service/Performance Enhancement, Patriot Marketing, Inc.

Van Del Mundo: Robb Auber’s IT man at Teleiman.com

Teleiman.com is a renowned call center that leads the industry and is known for rendering clients best business solutions ensuring a cut in time, cost and process. Headed by the call center specialist Robb Auber, Teleiman LLC has a team of specialists who are highly qualified, skilled and carry a good experience in their relevant fields. Auber’s team has Van Del Mundo, the director of Information Technology; Carol Eran, director of Quality and Training, and Via Nicolas, SVP of Operation.

Van Del Mundo is the director of Information Technology at Robb Auber’s Teleiman.com. He not only handles day-to-day IT related activities but also assists Auber in offering the best solutions for all IT operations. He successfully leads and manages all aspects of campaign implementation using Five9’s Virtual Call Center Software. On a regular basis, he reports the implementation status and man-hours consumed during implementation to managers. He also converts campaign requirements into call center solutions leveraging the features of the Five9 Virtual Call Center. He configures the solution and training Five9 Users in the use of the solution and make best practice recommendations to enable clients to successfully deploy Five9 Virtual Call Center Build.

He handles custom-built the Five9 Virtual Call Center for Inbound, Outbound, Blended, AutoDialer, IVR with CRM Integrations and Five9 reports. Moreover, he automates Dialer Operations through Workflow Rules. Apart from these responsibilities, he also supports technical related problem encountered at during implementation and production levels. He regularly conducts training for call center administrators, supervisors, report writers as well as agents. Interestingly, the director of IT at Teleiman, assists developer/s in integrating CRMs with Five9 VCC (e.g. SalesForce, Netsuite, Leads360, Sugar CRM) through APIs and APEX class and triggers.

Why Teleiman LLC call center is the first choice for having telemarketing services?

Teleiman LLC needs no introduction. It is widely known as the best call center that help its clients decrease time, process and cost. The call center has a wide and exhaustive list of clients who believe in its services and solutions and, in return, get increased efficiency, reduced labor cost, more focus on the core business and controlled cost capital. Teleiman is famous for the following:

• Delivering maximum telemarketing ROI through strategic leadership

• Continuous quality and process control

• Reliable, world-class technology

• Elite contact center staff

Modern business is all about beating the target and inflating bank accounts with liquidity. But, the real business is wealth maximization, and it is possible only with the happy and satisfied customers who return to the existing sellers or service providers when it comes to buying more.

Moreover, Teleiman call centers/telemarketing team, working under the supervision of its dexterous and professional CEO Robb Auber, carries more than 60 years of combined, global contact center industry experience. That is why it always renders the best services and solutions with a perfect mix of time and quality. In fact, Teleiman’s trainers and leaders are sought out by other call center companies for consulting and training at all levels.

The call center believes that investing in in-house staff and equipment can be inefficient. So, it provides economy of scale for increased profits, as well as new, best-in-breed practices to increase results. The call center knows how to increase profits and reduce labor costs. To do so, it hires, trains and support a qualified staff in order to manage time and work in an efficient manner. In addition, outsourcing to the call center lets businesses refocus on their existing resources for having maximum ROI.

Teleiman LLC: Delivering business solutions with a cutting edge

To respond all customer queries and satisfy different sorts of clients, it is necessary that tele-callers or call center executives must have a thorough knowledge and deep understanding of call center processes and their functionalities. There is no dearth of call centers that function at the global level. When it comes to knowing about a specific one that gives you a competitive edge, Teleiman LLC outshines other call centers in terms of customer service, satisfaction and retention.

The call center, under the supervision of Robb Auber, makes its presence felt with a variety of telemarketing and customer services (voice and non-voice) for numerous industries. With a wide array of clients including TimeWarner, Citi, Ford, Verizon, CBRE, Safeway, American Express, GE and Capital One, Teleiman LLC helps its clients increase their ROI and get a perfect niche in the competitive market. For giving them perfect business solutions, Auber’s experienced leadership influences intelligent telemarketing strategies, top professionals, and best-practice training and quality processes. That is why you exactly get the same that you deserve and expect.

According to Robb Auber:

“We’re committed to partnering with you to provide tailored, first-class service, enhanced profitability, and closer relationships with your valued customers. Our associates excel at keeping customers happy and coming back for more. Contact us, and we’ll show you how Teleiman can make your telemarketing and customer service efforts more competitive.”

Pedro Venegas, a call center professional who has already worked with Auber, says, “Robb truly understands the call center business like the back of his hand, I had the opportunity to work for him and see for myself the passion, drive, leadership, and experience he set forth to increase profits and efficiency at the acmg call center.

I remember when Robb began outlining his vision for the department and I thought why haven’t we done this before!”.

Robb Auber’s approach to performance management at Teleiman LLC

All big, medium and small-sized call centers prefer to reduce expenditures, boost overall productivity, and double profits in order to manage BPO models, processes and techniques. Performance management has been a great way to structure call center activities, manage staff, streamline processes and implement supportive technologies. It is the application of scientific behavior analysis or approach that is used in workplaces to evaluate the actual performance.

When it comes to knowing about the best ways or steps that help call center owners can smartly use to manage their businesses, tips and advice of call center specialist and CEO of Teleiman LLC Robb Auber makes a real difference to the enhanced performance achieved by the call centers.Through Auber’s performance management approach, it is easy to define all to be happened tasks, analyze all sorts of results, and implement the best possible solutions. It not only deals with inadequate performance but also renders practical as well as functional ways to maximize the overall performance.

Mentioned-below is a series of performance management steps that Auber adopts and uses to utilize all existing resources, find the loopholes and overcome all of them in an effective manner. It includes:

Defining healthy performance

Measuring current performance

Diagnosing the problem

Applying the right treatment

Monitoring behavior

Preventive maintenance

For measuring actual performance, all mentioned-above steps are very crucial as these help performance-hungry call center top executives understand each and every activity and process for the betterment of call center’s growth.

Robb Auber is a goal-focused and results-oriented call center specialist with 20+ years of comprehensive experience in call center handling, business analysis, executive administration, operations management, and strategic planning. With his futuristic vision, business acumen and call center experience, he knows how get the best out of existing resources and urge employees to perform in call centers.